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Ticket Checklists

Ticket Description

In general these things really matter in the description:

  • Reasoning / Rationale. Explain "WHY" it makes sense and is important.

  • How to reproduce. Easy to follow steps, that’s important.

    • Observation: The problem (short)
    • Expectation: How it should be (short)
  • Specs: It is fine to draft them as good as it works.

    If anything is unclear, please ask for a review or help on this via the Community Portal or Slack channel.

Checklists for Tickets

BUG

Definition: An existing function that does not work as expected for the user.

  • Problem description
  • Steps needed to recreate (gherkin)
  • Link to the screen in question and/or description of how to find it via navigation
  • Explanation of what the expected outcome is
  • Any hints into the source of the problem
  • Information about platform/browser/db/etc. where applicable
  • Examples of other similar cases which have different behaviour

DESIGN

Definition: Styling and user interface issues, including cosmetic improvements or appearance and behaviour of frontend functionality.

  • Screenshot/animation of existing page/behaviour
  • Sketches or wireframes if available
  • Link to the screen in question and/or description of how to find it via navigation
  • Problem description
  • Explanation of what the expected outcome is
  • Since this may be examined by a designer; it should be written in a way that a non-developer can understand

EPIC

Definition: A collection of tickets which together complete a larger overall project.

  • Benefit explanation
  • Clear objective - when is this complete?
  • Explanations of exceptions/corner cases
  • Documentation subtask
  • Comprehensive wireframes and/or design subtasks
  • Links to subtasks

FEATURE

Definition: A new function in the software which previously did not exist.

  • Benefit explanation
  • Clear objective
  • Explanations of exceptions/corner cases
  • Documentation subtask
  • Comprehensive wireframes and/or design subtasks

SUPPORT

Definition: An issue related to a customer report.

  • Link to support ticket, if available
  • Problem description
  • Steps needed to recreate (gherkin)
  • Link to the screen in question and/or description of how to find it via navigation
  • Explanation of what the expected outcome is
  • Any hints into the source of the problem
  • Information about platform/browser/db/etc. where applicable
  • Examples of other similar cases which have different behaviour

TASK

Definition: An improvement or step towards implementing a feature or fixing a bug. Includes refactoring and other tech debt.

  • Clear objective
  • Benefit explanation
  • Links to parent/related tickets

All details below.

External links:

  • Avoid linking to external images; they disappear over time. Please attach any relevant images to the ticket itself.
  • External links in general: They also disappear over time, consider copying the relevant bit of information into a comment or write a paragraph to sum up the general idea.

Hints

Change Description

It can be tricky to figure out how to change the description of a ticket. There is a very small pencil which has to be clicked once you see the edit form of a ticket.

Example of pencil to change the ticket description

Shows an example of the pencil which lets you change the description.