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@@ -45,10 +45,7 b' A crash report was automatically generated with the following information:' | |||||
45 | It was left in the file named: |
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45 | It was left in the file named: | |
46 | \t'{crash_report_fname}' |
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46 | \t'{crash_report_fname}' | |
47 | If you can email this file to the developers, the information in it will help |
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47 | If you can email this file to the developers, the information in it will help | |
48 |
them in understanding and correcting the problem. |
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48 | them in understanding and correcting the problem. | |
49 | about your operating system: is it Linux, macOS, Windows, other, and which |
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50 | version, for example Ubuntu 16.04, macOS 10.13.2, Windows 10 Pro 64-bit... |
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51 | Please also include information on how you installed {app_name}. |
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52 |
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49 | |||
53 | You can mail it to: {contact_name} at {contact_email} |
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50 | You can mail it to: {contact_name} at {contact_email} | |
54 | with the subject '{app_name} Crash Report'. |
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51 | with the subject '{app_name} Crash Report'. | |
@@ -56,6 +53,16 b" with the subject '{app_name} Crash Report'." | |||||
56 | If you want to do it now, the following command will work (under Unix): |
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53 | If you want to do it now, the following command will work (under Unix): | |
57 | mail -s '{app_name} Crash Report' {contact_email} < {crash_report_fname} |
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54 | mail -s '{app_name} Crash Report' {contact_email} < {crash_report_fname} | |
58 |
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55 | |||
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56 | Please also include in your email: | |||
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57 | - information about your operating system: is it Linux, macOS, Windows, other, | |||
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58 | and which version, for example Ubuntu 16.04, macOS 10.13.2, Windows 10 Pro, | |||
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59 | is it 32-bit or 64-bit, ... | |||
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60 | - information on how you installed {app_name}: from binary, compiled from source, | |||
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61 | via Docker, on a virtual machine... | |||
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62 | - information on how to reproduce the crash: what exact sequence of instructions | |||
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63 | can one input to get the same crash? Ideally, find a minimal yet complete | |||
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64 | sequence of instructions that yields the crash. | |||
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65 | ||||
59 | To ensure accurate tracking of this issue, please file a report about it at: |
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66 | To ensure accurate tracking of this issue, please file a report about it at: | |
60 | {bug_tracker} |
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67 | {bug_tracker} | |
61 | """ |
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68 | """ |
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